Solliciteer Direct
HR Supervisor
Nordson Benelux B.V.  |  
P&O / HRM  |  
Maastricht  |  
40  uur   
|   HBO
Nordson Benelux B.V.

  P&O / HRM
  40 uur   

Nordson Corporation engineers, manufactures and markets differentiated products and systems used to dispense, apply and control adhesives, coatings, polymers, sealants, biomaterials, and other fluids, to test and inspect for quality, and to treat and cure surfaces. These products are supported by application expertise and direct global sales and service. Nordson serves a wide variety of consumer non-durable, durable and technology end markets including packaging, nonwovens, electronics, medical, appliances, energy, transportation, construction, and general product assembly and finishing. Founded in 1954 and headquartered in Westlake, Ohio, the company has operations and support offices in more than 30 countries.

Located in our Maastricht-office we are looking for an enthusiastic fulltime colleague, that will join the European HR-team as

HR Supervisor

The Supervisor, HR Services, is part of the Global Business Services (GBS) HR Services team and leads the HR Operations team for general HR inquiries and transactions in day to day operations. This role will provide supervision, training, guidance and support to the team, ensuring that all processes are executed appropriately with a strong focus on customer service and in a timely manner. The Supervisor will also act as the initial escalation point for issue resolution or redirection and handle more complex or sensitive cases. This role will monitor and manage workload, performance and KPIs and support continuous improvement efforts.

Essential Job Duties and Responsibilities
  • Manage a team of HR Operations intake representatives and oversee the day-to-day delivery and execution of HR services and/or processes in collaboration with functional specialists and other stakeholders in order to meet the needs of the internal customers.
  • Manage local HR Intake resources located at large production facilities in the US and Latin America.
  • Organize work schedules, analyze, prioritize and assign incoming work and manage back-up support accordingly.
  • Montior and address escalations from intake team, determine appropriate escalation path and ensure timely response.
  • Ensure that the team provides the highest level of customer service by monitoring and assessing team performance through customer feedback, quality assurance audits and other measures, identifying gaps and managing performance, providing coaching and training as required for team members.
  • Lead or support additional training as required, e.g. for changes to policy, processes, scope of services, program and system updates etc.
  • As determined by the Manager, handle a modified caseload to include VIP or escalated cases and manage the client relationships on day-to-day issues.
  • Monitor performance utilizing status reports, dashboards and metrics and drive performance to KPIs and agreed service levels; analyze and present performance trends and other relevant reports to management for review.
  • Support the development and implementation of HR programs and projects e.g. by extracting and providing data and reports for analysis, providing inputs on processes and/or by supporting communication of the programs.
  • Proactively identify, recommend and implement improvements on processes, procedures and system functionality as part of efforts on Continuous Improvement.
  • Other duties as assigned.

Education and Experience Requirements
  • A Bachelor’s Degree in a business related field required.
  • 3-5 years’ experience supervising a team in a customer service environment required.
  • 3-5 years of HR Generalist experience required.
  • HR Shared Services or HR Operations experience preferred.

Preferred Skills and Abilities
  • Outstanding customer focus including attributes of empathy, compassion and service orientation
  • Passionate and high energy which can assist in selling future vision to customers
  • Strong detail orientation, with focus on data quality
  • Adaptability/flexibility which includes being open to change and conducting business differently
  • Focused on continuous learning and developing new skills
  • Excellent process orientation which focuses on efficiency without losing sight of customer experience
  • Savvy with technology which includes use of web-based platforms, case management, etc.
  • Broad overview and knowledge of HR Operations and Employee life cycle a plus
  • Experience working in a fast-paced, professional, global business environment.
  • Ability to communicate effectively to a variety of audiences with an ability to work discretely on a wide range of sensitive and confidential issues.
  • Ability to be decisive under pressure, meet deadlines, and to work under stressful conditions.
  • Involves judgment in planning work, assessing results, solving problems and taking or recommending action.
  • Ability to learn and apply quickly as well as to share knowledge in a team environment.
  • Ability to manage and lead a team, provide direction, influence and lead others with inspiration.
  • Must be highly proficient in Word, Excel and PowerPoint and able to research, compile and clearly present information and data.

Travel Required
  • Estimated: 10% to 15%.

Are you interested?
If you are interested in this position, please submit your application by using our Online Application Form. For questions and more information about the HR Supervisor vacancy, please contact Richard Paulissen (Talent Acquisition Specialist) on phone number 043-3526061. Website: Go to website

Solliciteer Direct

Acquisitie n.a.v. deze advertentie wordt niet op prijs gesteld.

Trefwoorden: HR Supervisor, Vacature, HBO, P&O / HRM, Industrie Metaal, Limburg, Maastricht
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Contact informatie
Nordson Benelux B.V.
t.a.v. Richard Paulissen
Bergerstraat 10
6226 BD Maastricht

Tel: 043-3526061
Website: Ga naar website